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IT Service Management based on ITIL V3: A Pocket Guide (English Version): A Pocket Guide (ITSM Library) | 
 enlarge | Author: Jan Van Bon
Publisher: VAN HAREN PUBLISHING
Category: Book
List Price: £11.99
Buy New: £9.26
You Save: £2.73 (23%)
Rating:  2 reviews
Sales Rank: 8450
Media: Paperback
Number Of Items: 1
Pages: 150
Shipping Weight (lbs): 0.4
Dimensions (in): 6.1 x 4 x 0.6
ISBN: 9087531028
EAN: 9789087531027
ASIN: 9087531028
Publication Date: January 1, 2008
Availability: Usually dispatched within 1-2 business days
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| Customer Reviews:
Every ITIL Consultant/Manager MUST own this pocket book June 21, 2008
1 out of 1 found this review helpful
I am an ITIL Consultant and an ITIL Trainer, with MBA in Technology Management. When I first looked at version 3, I smelled MBA style of Service Management and no doubt, ISEB released a Diploma there after.
I wanted some text that could tell me exactly and precisely, like a summary of ITIL v3 life-cycle approach and how each process fits in the life cycle; without going over the five fat books.
And I found this. I based my buying decision on other buyer's comments on amazon; however found that this book is invaluable.
I now use it before the meetings to prepare my list of questions and of course, its so small in size that I have it in my pocket most of the time at work.
Buy it.....and you will not regret your purchase.
ITIL for the rest of us April 16, 2008
7 out of 7 found this review helpful
I have been working with ITIL v2 since the end of the 90's. I had both titles from OGC (Service Delivery and Service Support) and used both extensively. I bought the previous version of this ITSMF book in 2003, and from then on, I barely opened the OGC publications. It served me very well over 5 years. Now that ITIL v3 is available I decided to invest in this ITSM book rather than invest over 5 times as much in the OGC versions. Like its predecessor, this ITSMF text is a gem: it contains all I need to know about the 5 process groups, the new processes, and how I should go about introducing v3. I would heartily recommend it.
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