The importance of dealing with e-mails appropriately at all levels is very adequately discussed and is suppported by Cavanagh's own independant research. In my view this is a magor strength of the book, since the observations and conclusions do not rely on the conclusions of other sponsored research groups or vendor's white papers.

The true importance of getting e-mail management right in the office, and even in our personal lives, may only becoms obvious when we are faced with the complexities of converged networks - where all types of communication appear on our desktop PCs. Perhaps Christina is already considering this?


Packed with Knowledge!   March 1, 2004
This excellent short guide to the promise and peril of e-mail reveals some surprising and little-noted facts. Far from creating a paperless office, for example, e-mail has multiplied the paper businesses consume. Along with making communication more convenient, immediate and spontaneous, e-mail has raised false expectations and increased the probability of hard feelings and misunderstandings. If those were the only problems this book spotlights, it would be worthwhile to take it seriously. But author Christina A. Cavanagh additionally offers some frightening examples about the invisible cost of e-mail, measured in terms of employee time and legal risk. The book has a tendency to repetitiveness and prolixity, and many of the recommendations for managing e-mail are familiar. However, We particularly recommends her strong examples, which may convince managers to implement the best practices they may already understand but often ignore.